Tuesday, 11 October 2011

RIM restores Blackberry services

CANADIAN INTERNET PORTAL Research in Motion (RIM) has restored services for its Blackberry users in Europe, the Middle East and Africa after a major outage on Monday.
Earlier we reported that a fault at a RIM data centre in Slough cut off services for millions of users. Those users can worry no more as, according to the firm, they can once again access their email, instant messages and the internet.
In case they have been wondering, they missed very little information from RIM about the outages. "We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe Middle East and Africa. We're investigating, and we apologise to our customers for any inconvenience caused whilst this is resolved," said the company while mobile providers gathered to point their fingers at it.
"There is an issue with Blackberry services at present. RIM are investigating this at present," Tweeted T-Mobile, while Vodafone Egypt added, "there is Blackberry outage, it's from RIM side."
RIM appears to have begun restoring services at about midnight last night, six hours after it tweeted its own information about the problem. "We apologize to any of our customers in Europe, Middle East & Africa still experiencing issues. We'll bring you an update as soon as we can," it said, before adding much later, "BlackBerry email services restored. Some users still experiencing delays with browsing and IM. Sorry for inconvenience".
In a statement provided to The INQUIRER this morning, the firm explained that all services have now been resumed.
"Yesterday, some BlackBerry subscribers in the EMEA region experienced delays with BlackBerry services," it said. "The issue was resolved and services are operating normally. We apologize to those customers who were impacted for any inconvenience."

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